Case Management streamlines the dialogue between municipalities and contractors.
The module is part of ‘Private Anlegg’, (private facilities) and handles the processing of applications, as-built documentation and impositions.
“The solution streamlines the dialogue with contractors, so the processing time is reduced and the contractors get quicker answers,” says Ståle Johannessen, product manager at Powel.
The solutions automatically track all documents to be filed and ensure that the municipalities obtain the necessary as-built documentation to follow up on private facilities. These could be water meters or sludge separators, for example.
Integrated with ‘SvarUT’
Case Management is integrated with the public ‘SvarUT’ service, which provides digital communication to owners of private facilities. The system ensures that cases are automatically followed up where there is no feedback.