Our goal is to deliver good customer experience – every day
Whether you are looking to become a certified user of a Powel solution or update your knowledge: We offer in-depth classroom training with experts, flexible online training and tailored workshop packa
For help and assistance, please visit our customer portal myPowel. Here you will find an extensive FAQ, answers to many common issues, as well as many other resources.
Should you not find what you are looking for, please contact our technical support staff. They can provide assistance at short notice for a wide range of challenges and can also assist with integration, maintenance and management of our solutions.
Please use the contact details below to contact support staff for your region and business area directly:
Water, "Grid," Smart Energy and Metering (+47) 73 80 45 10
Elsmart Service Solutions (+47) 73 80 45 12
Cascade (+47) 33 01 84 30
Construction (+47) 73 80 45 11
Telephone: +46 036-344910
Telephone: +45 2870 0020
Telephone: +41 (0) 61 588 11 37
We can help you, directly via your computer. Powel uses TeamViewer for remote access to customers’ computers when there is a problem.Click the picture below and install TeamViewer to get started.
With business-critical systems, the consequences of critical errors can be severe, both for your reputation and your finances. As more and more trades are happening outside normal office hours, can yo
The extended support service handles critical error situations including category Level 1 (blocker) and Level 2 (major error) deficiencies.
Powel Support will keep dedicated 1st line Powel Support personnel available for customers to contact at any time . If needed, the 1st line support consultant will call out 2nd line or 3rd line support personnel to solve the customer’s incident according to the agreed extended Service Level Agreement (SLA.) We offer two levels of service; both include extended service hours implemented as an on-call service, improved response and resolution times, and service level reporting.
Two levels of extended service is available:
15/7: 15 hours, 7 days a week including weekends and public holidays (e.g. 07:00 to 22:00)
24/7: 24 hours, 7 days a week including weekends and public holidays
Service Quality Plan and Report
The plan describes the practicalities of how Powel works with the customer. The plan reflects the current status of the agreement between Powel and the customer. Powel will regularly send a standard SLA report with an overview of last month’s activity.
Service Review Meetings
Regular online or physical meetings between customer and Powel to discuss Maintenance Service status.
Would you like to know more? Get in touch to discuss your needs and available options:
email@example.com or (+47) 73 80 45 10