Our goal is to deliver good customer experience – every day
Whether you are looking to become a certified user of a Powel solution or update your knowledge: We offer in-depth classroom training with experts, flexible online training and tailored workshop packa
For help and assistance, please visit our customer portal myPowel. Here you will find an extensive FAQ, answers to many common issues, as well as many other resources.
Should you not find what you are looking for, please contact our technical support staff. They can provide assistance at short notice for a wide range of challenges and can also assist with integration, maintenance and management of our solutions.
Please use the contact details below to contact our support staff directly:
Telephone: +47 73 80 45 10
Telephone: +46 036-344910
Telephone: +45 2870 0020
Telephone: +41 (0) 61 588 11 37
We can help you, directly via your computer. Powel uses TeamViewer for remote access to customers’ computers when there is a problem.Click the picture below and install TeamViewer to get started.
Powel offers an extended support service for our customers' business critical systems. This includes extended service hours implemented as an on-call service, improved response and resolution times, a
The extended support service handles critical error situations including category Level 1 (blocker) and Level 2 (major error) deficiencies.
Powel Support will keep dedicated 1st line support personnel available for customer to contact at any time outside normal office hours. If needed, other support personnel will be contacted to solve the incident according to agreement.
Two levels of extended service is available:
15/7: 15 hours, 7 days a week including weekends and public holidays (e.g. 07:00 to 22:00)
24/7: 24 hours, 7 days a week including weekends and public holidays
Would you like to know more? Get in touch to discuss your needs and available options:
(+47) 73 80 45 10