Powel Communicator is a cloud service developed by Powel, which is integrated into the municipality’s website. On the website, citizens can for instance easily report a hole in the road or a burst pipe.
Better resident dialogue with Powel Communicator
This is automatically routed to the appropriate department within the municipality, which can in turn process the incident in an efficient manner. The efficient workflow saves the municipality time and resources, since much of the case handling has been automated through Powel Communicator.
“The case manager also has templates in Powel Communicator, which make it easy to inform residents of the status of the case continuously via email and text,” says Hanne Sandven, product manager for Powel Communicator. She goes on:
“Through Powel Communicator, residents can easily report issues and the municipality can deal with reports from residents more quickly. It is also easier to keep residents informed throughout the process. We find that both residents and the municipality are very happy with the system,” says Sandven.
Designed to handle reports from the citizens
The solution is designed to handle reports from the citizens and other stakeholders related to the municipality's technical infrastructure and associated services, for instance roads, water and wastewater distribution, parks and waste management. It takes very little time for the municipality to start using the solution, which is provided with a modern user interface.
Powel Communicator has role-defined access control, which allows the different user groups to be given content and a user interface adapted to the categories of tasks they have to handle.
"Powel Communicator is suited to PCs, tablet and smartphones. This makes it easy for people who are out in the field to receive messages and work orders, says Sandven.
With Powel Communicator, reported faults are efficiently recorded and handled, as:
Citizens themselves can report observations, which are automatically routed to the appropriate department.
The service desk and other internal employees can enter observations and follow up on reported observations.
Process-oriented workflows that simplifies work processes.
Case management can happen both in the field and in the office.
Increased automation of enquiries from citizens.
Ability to create and follow up on work orders, which also are available in the field.
Administrator pages, which allow the solution to be adapted to the municipality’s needs.
Cloud-based solution that does not require any local installation.