“People expect to receive fast and accurate information when there is a power outage. With Powel’s customer communication solution, it’s really easy to gain an overview and notify the affected customers. This is of great benefit to grid companies. When a crisis occurs, a lot of things happen simultaneously and communication with electricity customers must be conducted as efficiently as possible,” says Sjur Messel Nafstad, product owner at Powel.
Grid fault visualised in a map solution
A power grid fault is visualised via a map solution, which in certain cases the media can also connect to in the event of many people losing their power supply. This is to make the general public aware of how many people have lost power and what areas have been affected. The customer communication solution is not just used in crisis situations, but also in connection with planned power outages, for example, maintenance work and new construction projects.
It’s important for electricity customers to receive the information they need when there’s a power outage. It’s also important that grid companies avoid being bombarded by customer enquiries in such situations.
“With our solutions, customer communication will be managed efficiently and quickly,” says Nafstad.