So says Eivind Aasland from Lyse Elnett, who is spearheading the development of the digging notice service together with the software company Powel.
“We have run this development project for two main reasons. We want to streamline our own case handling, to move from manual to automatic processing. And we want to make it easier for contractors to direct an inquiry to us and get an answer right away,” says Aasland.
Here you can see the PDFs emailed to the contractor minutes after the digging notice was sent. The document is created and sent automatically, and shows the dig area that the contractor has just drawn in.
5,500 digging notices a year
Lyse Elnett receives an average of 5,500 digging notice each year. To answer these, two people are employed full-time. Sometimes it takes time for the electricity company to respond, which creates frustration for the digging contractors.
“The aim is that 70 to 80 percent of the inquiries should be answered automatically. That means that they get an answer to their digging notice within a few minutes,” he says.
The start-up meeting between Lyse and Powel took place in January of this year, and since then development of the Powel digging notice system has progressed in stages. The electricity company is now a few weeks away from the launch date.