Powel delivers complete process support and work order system to Lofotkraft

Powel Service Solutions has delivered UtilityFlow to northern Norwegian grid company Lofotkraft. UtilityFlow is built on the Microsoft Dynamics 365 platform and provides support for administrative processes, work orders from the field, and health and safety requirements. Over 50 installers, process managers and project engineers in Lofotkraft have started using the solution.

Through digitalisation and automation of processes all the way from initial paper work through to execution and reporting, UtilityFlow helps grid companies maintain an overview of all administrative work performed by the company. The platform has functionality for optimisation of case management and streamlining of the planning function, in addition to predictive maintenance and analysis.

“Grid companies have a need to digitalise their routines to make their working day simpler and more efficient. Powel’s strategic cooperation with Microsoft means that we are able to offer solutions on the Dynamics 365 platform. UtilityFlow revolutionises communication and work flow between departments and is available both as a desktop version for those in the office and as a mobile solution for those in the field,” says Ståle Nilsen, Business Manager, Powel Elsmart Service Solutions.

“A focus on digitalisation is on the agenda throughout Lofotkraft’s entire business and the implementation of UtilityFlow is one of many steps we are taking. We needed a system that would make it feasible for project engineers, team leaders and installers to communicate and work together in an entirely new way. We were using several systems, and this resulted in unnecessary duplicate work. We wanted to avoid this by utilising the opportunities in UtilityFlow, says Julie Nilssen,” project manager for implementation of UtilityFlow at Lofotkraft.

“Right now, we are in a development phase with the challenges and possibilities this implies. We are already experiencing the positive effects of having one system being used by all levels within maintenance and development of the distribution grid. For instance, we are seeing that the information flow in each case is improved and that documentation is more transparent. Looking ahead, our focus will be on further development of UtilityFlow as well as integration towards more of our IT-systems,” says Julie Nilssen.

UtilityFlow is a complete standardised solution for grid companies in the Nordics. It is based on standard Microsoft technology and the implementation is quick and efficient.

The contract between Powel and Lofotkraft consisted of an implementation programme and licenses for close to 60 users. Powel conducted training in November 2017 and the handover was at the beginning of October. Lofotkraft and Powel are now continuing to work together, focusing on further development of and adjustments to the solution.  


For more information, please contact: 
Ståle Nilsen, Business Manager, Powel Elsmart Service Solutions
Telefon: +47 934 25 653