Customer service is a hot topic for the operator of the grid. The public image of the utility can be significantly improved by functions available in Powel DMS. One example is automatic updates of information on the utility’s customer web site. Another is automatic customer notification. A power outage will be more acceptable when announced beforehand, or explained without delay if it happens incidentally. The utility’s credibility and reputation will significantly improve even at incidental, unannounced outages, when the customer learns quickly that the utility knows what’s wrong and is working to solve the problem.
Quality of power supply can be tracked and reported to the customers on a regular basis in Powel DMS, documenting accurately how the customer has been affected by interruptions over time. With the introduction of smart meters the availability of information for the utility will increase dramatically, which in turn can lead to continuous updates to the customer regarding his energy consumption and quality of power supply, to help him conserve energy and save money.
Customer service is a hot topic for the operator of the grid. The public image of the utility can be significantly improved by functions available in Powel DMS. One example is automatic updates of information on the utility’s customer web site. Another is automatic customer notification. A power outage will be more acceptable when announced beforehand, or explained without delay if it happens
Customer service is a hot topic for the operator of the grid. The public image of the utility can be significantly improved by functions available in Powel DMS. One example is automatic updates of information on the utility’s customer web site. Another is automatic customer notification. A power outage will be more acceptable when announced beforehand, or explained without delay if it happens incidentally. The utility’s credibility and reputation will significantly improve even at incidental, unannounced outages, when the customer learns quickly that the utility knows what’s wrong and is working to solve the problem.
Quality of power supply can be tracked and reported to the customers on a regular basis in Powel DMS, documenting accurately how the customer has been affected by interruptions over time.
With the introduction of smart meters the availability of information for the utility will increase dramatically, which in turn can lead to continuous updates to the customer regarding his energy consumption and quality of power supply, to help him conserve energy and save money.
incidentally. The utility’s credibility and reputation will significantly improve even at incidental, unannounced outages, when the customer learns quickly that the utility knows what’s wrong and is working to solve the problem.
Quality of power supply can be tracked and reported to the customers on a regular basis in Powel DMS, documenting accurately how the customer has been affected by interruptions over time.
With the introduction of smart meters the availability of information for the utility will increase dramatically, which in turn can lead to continuous updates to the customer regarding his energy consumption and quality of power supply, to help him conserve energy and save money.